1.1 Processing Time: Orders are typically processed within 2-3 business days, excluding weekends and holidays.
1.2 Shipping Methods: We offer various shipping options, including standard and expedited methods. Shipping costs and estimated delivery times are provided during the checkout process.
1.3 Shipping Locations: We currently ship to addresses within the United States. For international shipping, please contact our customer support.
1.4 Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information.
1.5 Shipping Delays: While we strive to meet delivery estimates, unforeseen circumstances or carrier delays may occur. We are not responsible for delays once products leave our possession.
2. Return Policy
2.1 Eligibility: To be eligible for a return, items must be in their original condition, unworn, and in the original packaging. Customized or engraved items are not eligible for return.
2.2 Return Process:
Contact our customer support within 5 days of receiving your order to initiate the return process.
Pack the item securely in the original packaging.
Include a copy of the packing slip or order confirmation.
2.3 Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
2.4 Refunds:
Refunds will be issued to the original payment method once the returned item is received and inspected.
Shipping costs are non-refundable.
2.5 Exchanges: If you need to exchange an item, please contact customer support to arrange the exchange process.
2.6 Custom Orders: Customized or engraved items are final sale and not eligible for return unless there is a defect or error.
3. Contact Information
3.1 Customer Support: For inquiries or assistance regarding shipping and returns, please contact our customer support at.
